PRIVACY POLICY

Last updated: 30 May 2026

This Privacy Policy explains how Digital Inventions Consulting processes personal information when you use Action Weaver or interact with us through WhatsApp, email, web forms or other communication channels.

1. Who we are

Action Weaver is operated by Digital Inventions Consulting.

For privacy questions, contact us at: info@digitalinventions.co.za

2. Personal information we may collect

Depending on how Action Weaver is used, we may collect and process:

  • Name and surname
  • Organisation or team name
  • Job title or role
  • Email address
  • Phone number, including WhatsApp number
  • Messages sent to or from Action Weaver
  • Workflow, task, attendance, participation or programme-related information
  • Technical information such as timestamps, message status, device or browser information, logs and error reports
  • Information submitted through forms, messages, imports or integrations

We only collect information that is needed for the relevant service, communication, workflow or support purpose.

3. How we collect information

We may collect personal information when:

  • You or your organisation provides it to us
  • You interact with Action Weaver
  • You send or receive WhatsApp messages linked to Action Weaver
  • You complete a form or respond to a workflow
  • Your organisation imports or uploads information into Action Weaver
  • We receive technical information from platforms used to provide the service
4. Why we use personal information

We may use personal information to:

  • Provide and operate Action Weaver
  • Send service-related messages and workflow notifications
  • Manage users, teams, tasks, records and programme activities
  • Respond to support requests
  • Improve and secure the service
  • Keep records required for operational, legal or contractual purposes
  • Comply with applicable law and platform rules
5. WhatsApp and Meta data

Where Action Weaver uses WhatsApp, we may process WhatsApp-related information such as phone numbers, message content, delivery status, timestamps and user replies.

WhatsApp and Meta may also process information according to their own terms and privacy policies.

6. Sharing personal information

We do not sell personal information.

We may share personal information with:

  • The organisation that authorised or manages your use of Action Weaver
  • Service providers who help us host, operate, support or secure Action Weaver
  • Communication platforms such as WhatsApp, Meta, email or SMS providers
  • Professional advisers where required
  • Regulators, authorities or other parties where required by law

We require service providers to handle personal information appropriately and only for authorised purposes.

7. Storage and security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No system can be guaranteed to be completely secure, but we aim to use appropriate safeguards for the type of information processed.

8. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law, contract or legitimate operational need.

9. Your rights

Subject to applicable law, you may ask us to:

  • Confirm whether we hold your personal information
  • Provide access to your personal information
  • Correct or update inaccurate information
  • Delete your personal information where appropriate
  • Object to certain processing
  • Withdraw consent where processing is based on consent

To exercise these rights, email us at: info@digitalinventions.co.za

10. Deleting your information

You may request deletion of your personal information by emailing: info@digitalinventions.co.za

Please include your name, phone number or email address, and a short description of the information you want deleted.

We may need to keep limited information where required by law, contract, audit requirements, dispute resolution, security or legitimate business purposes.

11. Children

Action Weaver is not intended for use by children unless the relevant organisation has the necessary authority and safeguards in place.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website or made available through the service.

13. Contact

For privacy questions or requests, contact:

Digital Inventions Consulting
Email: info@digitalinventions.co.za